Frequently Asked Questions
Everything you need to know about shopping with French Connection
What are your standard delivery options?
We offer standard UK delivery within 3-5 working days, as well as next-day delivery options for orders placed before 4pm Monday to Thursday.
How do I return an item for a refund?
You can return any unworn items in their original condition within 28 days of receipt. Simply use our online returns portal to generate a label or QR code.
Can I track the status of my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button to help you find your perfect fit based on body measurements and international size conversions.
Do you offer international shipping?
Yes, French Connection ships to a wide range of international destinations. Shipping costs and delivery timelines vary depending on the country of destination.